1 reviews | Active since Sept 2012
Doubled charged for purchases
Good day Discovery Card<br> <br> 'on the 28th November I purchased goods from pick and pay sandridge square in midrand. initially the teller said that the FNB cards (cheque) are offline and that I cannot use my cheque card so I proceeded to use my discovery credit card instead , the purchase went through on the card for R221.69 .<br> <br> shown in the email alert below.<br> <br> DiscoveryCard: R221.69 reserved for purchase @ Pnp Fam Sandridge Sqre from card a/c..007000 using card..7038. Avail R53500. 28Nov 12:58<br> <br> while on my way home I receive another email for the exact amount as shown below at around 1:30pm . and noticed that the money had been deducted of the card.<br> <br> DiscoveryCard: R221.69 reserved for purchase @ Pnp Fam Sandridge Sqre from card a/c..007000 using card..7038. Avail R53279. 28Nov 13:25<br> <br> I went home and called the Branch Manager at pick and Pay and he advised the bank will refund the money within 24 hours.<br> <br> its now Thursday the 3rd December and still the money is not reflecting in my account .<br> <br> however from Tuesday I can see on the card that the amount of R221.69 is reflecting on the statement .<br> <br> the other R221.69 is authorizations<br> Can someone please help urgently
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 826277.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 826277.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
