DOUBLE TRANSACTIONS X 2 NOT REVERSED
We went to Pick a Pay 25th Aug 2017 and our transaction was declined...I got a sms that it went through but cashier showed me her slip it declined..amount of R2414.71. she swiped and it was approved I got another sms. she told me the other one will automatically reverse in my account....I went to Pick a Pay clothing in the Festival Mall and the very same thing happened for an amount of R246.00. It is now Monday and still nothing was reversed...I called FNB Bussiness Call centre and was informed that yes they had a problem like that on Friday but I will have to complete a dispute form to get my money back which they FNB took as their system had an error...REALLY I have to wait 5 to 7 days because of your mistake?????
I want my money today!!!
Good Day,
We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***NF
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)
Good Day,
We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***NF
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)