DOUBLE TRANSACTIONS, BLOCKING OF CARD AND DAILY CALLS.

Today, 10 January 2020, is day 5 of receiving calls and messages about my credit card being in excess. Since the first day I have told the operator that that is an error as my budget facility was deducted FOR A SECOND TIME, thus putting my.account in excess. Every day my query is escalated to the teamleader and after todays phonecall I hear it is now at the admin offices BUT they are on leave until Monday 13/01. If they can make errors, if they can pester me daily with phonecalls, surely they can run a skeleton staff in admin to process all the work?

Being a Private Client, I had to call this in as well....a 15 minute unresolved (three-times transferred) phonecall.

Please FNB, get some systems in place for these issues as it spoils my morning getting the "you owe is money, when can we expect a payment" call. They dont even review the notes on my file....each morning is the exact same phonecall and conversation

I hope we can resolve this issue soon.