Double standards on your processes

The service with FNB has been disappointing to say the least. From exhuberant card replacement fees to service and banking fees, yet the service is deteriorating. On the 22nd of December I cancelled a rewards policy with Clientele cancelking it because what they said it offers and the actual reality was not the truth, please note that I have raised a complaint with Clientele as well. I have email trails to prove this. I also stopped the debit order from my being debited on my account. This proof also with messages from my banking App. Someone please explain to be how Clientele managed to debit R330 from my account the 29th and 30th of January? So clearly my money is not safe with you.

Secondly, I have been going into the Braamfontein branch to find out what is required to open an Estate Deceased account for over a month including the costs of opening this account, then on Thursday I go to the branch with with all required documents (Letter of Authority, my mom's death certificate, my ID card and even her ID card. Suddenly I'm asked for proof of address, the same address a that FNB has had for over decades, apparently they need the proof of address in order to proceed, they failed to tell me this, I don't have credit accounts to use statements as proof of addresses. At this rate I'm about done with FNB and lack of service. So if you going to insists on the proof of address in order open this account then which basically means the very same address that is on your system is null and void too, then I might as well use your bank statement with my current address and open the deceased estate account with another banking insitute.