Double standards - Closing account!!!!!

After laying a complaint on Hello Peter a few days ago, I just received a call that they can't reverse my debit order nor stop it, after I already send through the paperwork that I app**** for surrender of estate. THIS IS UNACCEPTABLE as they were very keen and willing to reverse it and pay back the money when it first happened in March of this year, saying it was their fault...<br> Very inconsistent and bad service, the only thing to do now, is move to another bank, it is with sad regrets that I'm closing my account with FNB this weekend, as all you get from them is bad service...<br> They send me an email asking for the paperwork again on the 3rd of September as if they didn't get it before hand, I personally send a query on their website early in August, which fell on death ears, so they definitely not living up to their slogan of how can we help you, but rather how can we do you in... <br> The one department just pass the buck to the other, saying this is the feedback I got from the other department, why can't the department working with it then call me directly, why must there be a middleman, is it so they can have a scape goat?<br> Closing my account if this is not resolved by 12/09/2015