Double standards and POOR SERVICE DELIVERY!!!!

Good day FNB Merchant Srrvices.

I am not one to review negatively, however after struggling for 3 months with consultants not doing their side, I am at my wits end!!!

To explain, We cancelled our terminal machine on 31 October 2018. I was told a 30 day notice period was applicable and the machine would be collected asap. No one came to collect the machine from us in November, we proceeded to continue to use the machine as we pay a rentaland for all transaction. Last transaction being 30 November 2018 then the machine was out off and stored. I then called on 3 occassions in December to follow up on this with numerous references however, still did not receive help and the machine was only collected around the 19th of December. I was then debited on the 31st of December for a full months rental of December (which I do not understand as I have given my months notice) and your financial team says it is protocall as there were transactions done in December. After following up and seeing NO TRANSACTIONS were done, you still refuse to refund my business the money you too****

Please explain WHERE it states that once notice is given you MAY NOT use the machine anymore (we pay the rental so why not) and where you MAY debit an account when your team has failed to send someone for collection????

Ps . Then I am told by the supervisor that NONE of the previous consultants have logged any queries so she willneed to pull he recorindings. That was 2 January 2019, I am still awaiting feedback!!