Double standards

Item: FNB (First National Bank)
Rating: 1
Author: Thabo K

I have a savings account and savings pocket with FNB. I have been requesting FNB consultants face to face and over the phone to either upgrade my account or open a cheque account with no luck. Apparently I don't qualify. I earn more than enough to get a cheque account and I have been receiving my salary through FNB. Should this attempt not work I am moving my accounts.

Helpful (0)

Replies (3)

FNB (First National Bank)'s replyOfficial

27 Dec 2017, 11:54

Good Day Mr. kekanadaniel95

Thank you for bringing this matter to our attention. We have reviewed your matter and routed your matter through to the operations division which all branches nationally report to; for formal investigation and feedback to yourself.

Your reference number in this regard is: ***NF

You will receive feedback in 24 to 48 working hours.

Thanks

Regards

Rahim Salamaan

FNB Hello Peter Complaints Desk

***

FNB (First National Bank)'s reply27 Dec 2017, 11:54

Official

Good Day Mr. kekanadaniel95

Your reference number in this regard is: ***NF

You will receive feedback in 24 to 48 working hours.

Thanks

Regards

Rahim Salamaan

FNB Hello Peter Complaints Desk

***

Thabo K's updateReviewer Update

31 Dec 2017, 13:44

I'm still waiting for someone to come back to me(24 to 48hours). If I was a new client this was going to get resolved very quickly.

Thabo K's update31 Dec 2017, 13:44

Reviewer Update

I'm still waiting for someone to come back to me(24 to 48hours). If I was a new client this was going to get resolved very quickly.

Thabo K's updateReviewer Update

10 Jan 2018, 13:27

The best service from The whole FNB Alexandra . From the manager who called to Tumisang & Jan at the Entrance to Wisani who helped even if it was her lunch time .NEW account opened. THANKS FNB

Thabo K's update10 Jan 2018, 13:27

Reviewer Update

The best service from The whole FNB Alexandra . From the manager who called to Tumisang & Jan at the Entrance to Wisani who helped even if it was her lunch time .NEW account opened. THANKS FNB