Double payment went off at the watch of FNB and error is not being urgently fixed

I made a payment last week on the 24th December on the FNB app for R6 668. The payment went off twice, one at around 8:55 and the second at 11:17, without any warning from FNB.

I have requested for a reversal of one transaction as I am in need of the money and I have not been assisted. I spoke to a personal banker by the name of murunwa who said my money will be deposited back within 24 hours and that has not been the case.

It is painful for such payments going off without your instruction as an account holder. One also wonders the kind on internal controls that FNB has in place to avoid such errors which put customers in serious problems. I needed the money by the 26th and I was not assisted.

FNB with its weak internal control environment does not care how inconvenienced the customers are, all they care about is them enjoying festive with their family while customers are home frustrated because of errors that went through without proper systems to detect the errors, also no adequate system in place to immediately correct errors. I am not happy with this bank. Murunwa made an empty promise to me.