Double payment refund requested VERY disappointing 😞

Good day,My Reference number for query is ***.I called in around the 19th of December to check it the debit will run on the 27th of December since I signed the debit order request form and did not get confirmation as yet that the debit will run in December.Then the person I spoke to assured me that it not run according to what she saw on her side and said to me that I can continue with manual payment.I did make payment manually on the 27.12.2022 and sent proof of payment.Then on the 28.12.2022 morning I get a notification of the debit order,you guys debit after confirmation that there will be no debit in December since my request was not actioned.I was asked to fill a refund and debit order form and at this point am filling in a debit order form for the third time.I did that and send the forms back.After two weeks I called to follow up then I was told the form I submitted for refund are incorrect.Then I was send other forms and the debit order form again to fill them in with supporting documents.I sent them back again.A week later I called ,then I was told there's a section I still need to complete I did than.Today I called in to follow up then I was told they are still busy with my query.When I asked when will I get the funds I was told as soon as whoever needs to check it first is done.I have been waiting for my funds for over 30 days and now you guys debited on the 27.01.2023 without you paying me back.Can I please have money by close of business today as I have other commitments.