Double payment.

On the 30th November I reported a case in the double payment I made on someone when I spoke to the FNB they advised according to their procedure so that I can get help to my waiting I have not gotten help even saying Capitec is the one is not attending to the matter . Even now I got a report via email saying that they are waiting for Capitec to respond to this matter . Thinking about it I received money that I didn't know where it come from In my account Capitec made sure that those funds I return them sane day. I'm surprised it has been 14 days ever since I reported