Double Deductions and missing deposits

My account has double deductions and any funds deposited do not reflect. You only see the correction but when you calculate you can see that these funds were not added to a positive balance. I just corrected their chat-agents who kept telling me that the funds have been rectified. My account still has funds missing and need this to be attended to urgently. Not me alone but the same with my wife. This is not the first time....while I understand that systems fail, the manner in which it is corrected stands out the most. The fact that they are dishonest and hope that we will take their responses at face-value is sickening. I need my account resolved.