1 reviews | Active since Oct 2017
double deductions
I have an existing loan account with FNB which in some months go on double deduction without any reason or explanation given.When the reversal is done it takes almost 5 days for the refund to be effected.. . every payday brings anxiety to me as I am never certain what will happen... It has taken more than a year now.
Good day Mr. PR Hlayise
Thank you for bringing this matter to our attention.
Kindly note that we have escalated the matter to our internal operations division for further review of the service interaction. You will receive feedback in 24 to 48 working hours. Kindly note that your reference number in this regard is as follows: ***
Thanks
Regards
Rahim Salamaan
FNB Hello Peter complaints Resolution
***
Good day Mr. PR Hlayise
Thank you for bringing this matter to our attention.
Kindly note that we have escalated the matter to our internal operations division for further review of the service interaction. You will receive feedback in 24 to 48 working hours. Kindly note that your reference number in this regard is as follows: ***
Thanks
Regards
Rahim Salamaan
FNB Hello Peter complaints Resolution
***