Double deduction/payment on my card for June 2017

<p>I made an arrangement card collection to pay my credit card on the 23rd of June when trying to pay i coudnt get assisted because it showed no account I phoned to be assisted the lady said they will deduct it and pay to the relevant department it was deducted the same day it showed but later as the days gone by they send me sms messages that they're waiting for my payment I phoned again and I was told that they had send the money to my phone I told them I never received anything so I must go to my Branch I reported the issue they said I mistakenly send it to this nr ********** 737 I explained to them that I did not send the money to anybody it was deducted the same day from their side now they send me from pillar to post I must phone that nr and ask for my money</p> <p> </p> <p>Why would I send money to someone and complain afterwards there is no way that I can make a double payment I am a pensioner at the Branch. </p> <p> </p> <p>The bank got my cellphone digits incorrently and send the pin to the wrong person and now they expect me to pay for the error they made.</p> <p>I also cannot understand why they send the money to my cellphone and not reverse the money into the relevant back account.</p> <p> </p> <p>I really need help because I am pensioner and cannot afford to make double payment especially due to the bank neglience.</p> <p> </p> <p>Please help me???</p>