Double deduction and no answer

Item: FNB (First National Bank)
Rating: 2
Author: Emile C

There was a double deduction from my account that should have been finalized on Friday. I've been trying to phone them all day to have it reversed. I've been holding on for over 10 minutes on every call I make. It is unacceptable.\how can we help you?\" You start by waiting forever "

Helpful (0)

Replies (1)

FNB (First National Bank)'s replyOfficial

02 Mar 2016, 15:40

Hello Emilecloete,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 881145.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)

FNB (First National Bank)'s reply02 Mar 2016, 15:40

Official