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ZM
Zodwa M

1 reviews | Active since Sept 2010

02 Mar 2021, 13:57

Double deduction

On the 29 January 2021 they deducted double instalment for Housing loan ( bond) I contact them same day and they promised to refund my money on the 1 February 2020 but they didn't until the 17 February 2021. And when they refund that money they also charge me for unpaid fees for all debit orders that bounce because of their fault. And again on the 28 February 2021 they deduct double instalment, they way they doing I even decided to join Debt review because every time they doing that, and they also confirm that my account its under debt review and they know that they not allow to deduct anything from my account as debt collectors paying them. I am struggling because of their mistake again all my insurance is bouncing back .

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Replies (2)
ZM
Zodwa M's update02 Mar 2021, 14:21
Reviewer Update
Refund department just contact me now and the lady said unfortunately they will only refund my money after 14 days because I'm banking with them. I need my money today everything been bouncing back because of their fault and they will charge me again the fees of unpaid I am tied with FNB they must let me know if I must close this account and bank with other companies. Since 1999 I been banking with them but their service is really terrible.
ZM
Zodwa M's update09 Mar 2021, 10:52
Reviewer Update
I want to take this opportunity to say thank you to hellopeter team, FNB refunded my money within 5 days after I reported them on the 2nd of March 2021 my money was in my account on the 6 March 2021. After they said it will take 14 days I even report them to Embassy man , and they also promised to look at the fees department to refund as its their fault. I will advice people to not really let FNB take their money unnecessary they must report and try by all means to get their money back.