Double debits when swiping my FNB Cheque Card

Hi

I am experiencing endless difficulty with my FNB Cheque accounts whereby when swiping my debit card i am being charged the amount twice. I have raised my concerns with them previously and all I've been told is that debit card payments go out the next day. However i am fully aware of what my balance is and i receive sms everytime with the most recent balance.

This happened to me in January when swiping my card at the N3 tolls as well as filling fuel. i have recently experience the same thing with card purchases and also experienced this during 2016 and 2017. I have all the screenshots of the purchases swiped with balances. I am not prepared to walk into ta branch and i want this resolved telephonically. I am tired of listening to excuses that debit card purchases going of the next day when i can clearly see my transactions at the time I swipe. I this is not resolved today i will be going to the banking Ombudsman for poor and ********* banking practice. I want a full reconciliation of my account since 2014 and all monies owed to me to be paid in full as I have been experiencing this problem since 2014 but its now getting too much.

C Govender