MS
Marchelle S

1 reviews | Active since Sept 2011

28 Jun 2017, 11:52

Double Debits

<p>Dear FNB,</p> <p>I am really disappointed in the recent inconvenience of double debit that have been done on my cheque account. The fact that I had to call through to the call centre and query this double debit is also unacceptable that FNB did not notify me of the systems issues being experienced, I only had view of this by logging into my online profile. Debit order notifications have also not been received. How long before this is reversed and corrected? This is really disappointing. </p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply28 Jun 2017, 13:33
Official

Good Day,

We truly regret taking note of your experience and the frustration this has caused; thank you for bringing this to our attention.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is ***.

Regards

Hello Peter Complaints

Naomi Petersen

*** (option one)