Double debited, now I must fight to get money back!

<p>FNB has debitted my account twice. Not only did they debit me twice but they debitted the second amount from my savings pocket. I know that the person who did it, some M. Mthembu, was not supposed to do it. The lady I spoke to apologised and said that I would be refunded in two days. A week later and I still have heard nothing from FNB. I am currently on the phone with them but I have been holding for 55 minutes!</p> <p> </p> <p>I am really disappointed in the sloppiness of FNB and will be opening a bank account with Capitec Bank. I will also be lodging a formal complaint with the Banking Ombudsman because I know FNB will not solve my problem.</p> <p> </p> <p>Thank you FNB, for being the least helpful bank I know.</p>