CG
Crystal G
1 reviews | Active since Apr 2015
20 Apr 2015, 17:03
Double Debited for Online International Airticket
On 1st April I purchased two return airline tickets with Etihad Airways totalling R14963.00. My bank FNB debited the full amount immediately off my balance, however it did not \pull through"on Etihad's system. After calling Etihad"
Helpful (0)
Replies (1)0
Replies (1)
FNB (First National Bank)'s replyOfficial
21 Apr 2015, 08:11Hello CI Grahn,
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 670091 .
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 670091 .
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
FNB (First National Bank)'s reply21 Apr 2015, 08:11
Official
Hello CI Grahn,
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 670091 .
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 670091 .
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)