Double debited again

<p>I bought tickets online on 12 July and the money was reserved, on 14 July the money was debited again bringing my account into a negative balance, when i dont even have or want an overdraft facility. Yet the funds are still under outstanding authorisations. THIS IS THE SECOND TIME THE SAME THING HAS HAPPENED. I am told I have to wait 5 days to get it reversed, why was a double debit allowed a second time, two weeks after the first incident? Reverse it immediately please, this is ridiculous. PS I will not be paying any penalties because its a double debit that got my account into a neg balance!</p>