1 reviews | Active since Jul 2011
Double debited
<p>I paid for a flight online, the money was reserved on 27 June, on 30 June, the same amount was debited again from my account. Now I'm told I have to wait 5working days for this to be reversed whichis unacceptable if itis the banks fault. The one payment is still pending why can it not be reversed?</p>
Thank you for taking the time to express your concerns and please accept our apologies for any inconvenience caused.
Kindly be advised that your comments have been escalated to the relevant manager to address this matter your complaint is still in progress and you will hear shortly.
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Regards
Complaints Resolution
Daffnie Govender
Email address: **********
Tel number: 087 ********** (option one)
Thank you for taking the time to express your concerns and please accept our apologies for any inconvenience caused.
Kindly be advised that your comments have been escalated to the relevant manager to address this matter your complaint is still in progress and you will hear shortly.
***
Regards
Complaints Resolution
Daffnie Govender
Email address: **********
Tel number: 087 ********** (option one)
[REF: ********** 8_ ********** 74]
[REF: ********** 8_ ********** 74]
Its been less than 2 weeks and this same thing has happened again putting my account into negative. Please fix this immediately, I can't understand how this keeps happening!
Its been less than 2 weeks and this same thing has happened again putting my account into negative. Please fix this immediately, I can't understand how this keeps happening!