1 reviews | Active since Dec 2017
Double debit that could not get resolved
My FNB Loan acc payment has gone through twice this month. It attempted to go through 4 times. The amount deducted is a debit order setup by FNB. I send an email to FNB regarding this. I received a notice that they received my email and will get back to me in 48 hours. That was on the 3 Des 2017 today is 9 Des 2017 I have not heard anything back.
Although 2017 has been a very though year financially I tried my best to keep payments up as can be seen on my bank account. I find it absolutely unacceptable that FNB can setup debit orders to go through more than once and then they do not even get back to me after an enquiry.
Can the second payment please be reversed as soon as possible.
If this cannot be rectified FNB will be forcing me to move my banking business else where after I have been a customer for around 20 years.
Hello kobielom ,
We truly regret taking note of your experience and the frustration this has caused.
Thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***NF
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)
Hello kobielom ,
We truly regret taking note of your experience and the frustration this has caused.
Thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***NF
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)