1 reviews | Active since Apr 2014
Double debit still not refunded and FNB does not care!
My salary date changed and I did not change the debit order date. This caused my debit order for my bond to fail on first attempt following a message from FNB requesting me to make payment. I made payment as soon as I got paid and then got debited as well. I requested a refund through my private banker on 03/08/2020. I still have not been refunded and FNB thinks its a joke. I literally have no food and have had my electricity cut and they do not care. I followed up myself with FNB home loans on the status of my request yesterday only to find that I need to resign my documents. I have still not been made aware by my private banker about this.
In the meantime, I had requested a loan yesterday to help me survive. This mail has just been ignored.
You pay a lot of money to be a private client just to get ignored and do their job for them.
I am disgusted by the level of help I have been offered and how much they care.
Definitely considering changing banks after this
FNB, you have just lost yourself a customer. I have had enough now. You think you can do whatever you want with people's money.
FNB, you have just lost yourself a customer. I have had enough now. You think you can do whatever you want with people's money.