1 reviews | Active since Jun 2016
double debit refund
<p>Its disgusting thats its over 7 days and I have not been refund for a debit order that they charged twice! I have been calling them since the 31st Jan and have still not recieved my refund! I have spent R200 airtym calling them daily! what do I need to do to get my money back? The call centre just keeps telling me it will be in today, tomorrow but its now the 8th day? am I going to get this money back?</p> <p> </p> <p>I cannot believe after banking with yourll so many years that yourl can treat clients like that! </p>
Good Day
Thank you for your posting and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
***
Tel number: *** (option one)
Good Day
Thank you for your posting and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
***
Tel number: *** (option one)