1 reviews | Active since Nov 2012
Double debit of premiums for an account.
My revolving loan account was handed over to your legal department in 2014 and you still continued to debit the fnb cheque account after this was handed over. <br> <br> I contacted your service department spoke to a guy in 214 or 2015 asking him to stop the debit order from that account as the attorneys are debiting my account for the revolving loan.<br> <br> I logged a complaint as now you have double debited form the premier account and from the attorneys for the same account. The funds that were debited form the cheque account were returned and this resulted in the account being over drawn. <br> <br> This is simple calculate the returned debit order for the revolving loan and give me the amount i owe on the cheque account.<br> <br> DO NOT GIVE ME AN AUTOMATED RESPONSE.<br> <br> This is a double debit.<br> and DO NOT EMAIL ME THE BELOW<br> <br> Please be advised that according to the terms an condition of the revolving credit contract fees is deducted from the cheque account as feed cannot be deducted from the revolving loan.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 865628.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 865628.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
