Double debit of charges still not yet reversed

Good day, on the 14th July 2015 there were 2 R 500 bank charge fees debited to my account. i was promised by the consultant that these fees would be reversed due to an error made on their side by incorrectly deducting funds from my account of R 25000. after logging a call with the premier banking i have still not received any feedback nor has the double debit been credited back,<br> <br> This is shocking service from FNB. I have had to log 2 complaints on hellopeter within the space of 2 weeks in order to receive any attention. Really dissappointing service!!!