1 reviews | Active since Jun 2015
DOUBLE DEBIT - DOUBLE TROUBLE
My account was debited twice for a loan. I called and I was told I need to contact the refund department. Now I am told I need to leave messages and it will take about 72 hours to resolve my issue.
To hell with that, In the meantime when I am waiting for a call from the Refund Department, who is paying my childrens school fees? Who is giving me petrol money. I am so mad right now, I am fuming. FNB needs to prioritize their faults - when all my other debit orders bounce of my account, you won't even want to take responsibility, then instead I will charged for your incompetency......
I WANT MY MONEY ----- TODAY!!!!
Hello
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Hello
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
***NF
***NF