DOUBLE DDBITS AND REFUSAL OF RIGHTFUL REFUND

On the 10th of November 2020 I logged a complaint ref no ***NF to have my credit life policy pay out as I logged a claim on the 28th of September only to have my October debit order go off after my complaint. I then subsequently requested to be refunded my October debit order as the account was then in credit and I needed to pay debts where I had no credit life policy in place.

I have followed up with FNB from the 11th of November 2020 regarding this regarding until the 25th to get my refund and I was told the latest would be the 27th of November.

On the 25th of November the CPP paid my November installment, great. However, to my horrid surprise FNB then refunded me on the 25th as well with funds only clearing on the 27th to only debit my account AGAIN on the 27th!!!!

Why refund me to only debit my account again, October was paid and November was paid by CPP. Why was the debit order instruction not stopped when the CPP was facilitated as per my discussion with Clinton Hendricks (complaint resolution consultant ) via phone and email during the initial complaint.

The service and experience rendered thus far had been nothing but outright appalling.

I demand my money back into my account immediately. I have been far to patient and the bus stops here!!!!