Double charge

This morning I woke up to my account with a negative balance, when I check my transactions history, it indicates that there have been double transactions. FNB charged me double for up to 4 transactions that have happened. When I called I go no assistance. I don’t know how they expect me to continue my day with no money, which is the money that I trusted them with.

FNB as a bank is starting to be ***********, there have been so many issues in the past that I looked past and ignored but this is an issue that I cannot ignore. I can’t believe that I have to be writing my first review because of them just to get their attention, because clearly their customer service is useless and not helpful at all. I hope that the will read this and fix the issue.

When I spoke to customer service, she just said sorry. As if sorry is going to resolve my matter. I was not given a reference number or anything to show that they will be looking into the matter further, just a lousy sorry from their end.

Their service has been very distasteful and disappointing.