MM
Mickyle M
1 reviews | Active since Mar 2015
30 Mar 2015, 11:07
DOUBLE CHARGE
Hi I have been charged twice for withdrawing cash at the branch. My account was debited for R43.00 to use the teller and then debited for R322.00 for the withdrawal.<br> <br> This is not acceptable, you cannot go around debiting clients account for one using the teller and then charging the client cash handling fee.<br> <br> I require one of those debits to be credited to my account.
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FNB (First National Bank)'s replyOfficial
07 Apr 2015, 08:12Hello vwpolo498,
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to Banking Channels who will contact you shortly.
Complaint reference 662062.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to Banking Channels who will contact you shortly.
Complaint reference 662062.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
FNB (First National Bank)'s reply07 Apr 2015, 08:12
Official
Hello vwpolo498,
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to Banking Channels who will contact you shortly.
Complaint reference 662062.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to Banking Channels who will contact you shortly.
Complaint reference 662062.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)