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AJ
Ashraf J

1 reviews | Active since Mar 2009

03 Oct 2022, 16:32

Double Card transaction

FNB doubled a transaction with my supplier done on 23/09/2022 on my Credit Card for an amount of R44878.75. This amount went off my Credit Card on 26/09/2022 twice. My supplier(M*** Limited) has logged a call (REF ***) with FNB on the 27/09/2022, I have also received an SMS from Standard Bank (Standard Bank: Due to a processing error at an agent bank, card purchases made between 19 and 24 September may be duplicated on your account. We are working with the agent bank to reverse the transactions. Funds will be credited to your account. We apologise for the inconvenience.) advising me of the error. This amount has still not been reversed to me since then and being month-end my payments are not going through and also this has messed my funds around and my debits on my Current account are also failing. How do I claim back the failed transaction fees as from FNB. I have contacted FNB via there online reporting and still no reply. I have tried calling FNB a number of times today *** and keeps getting cut off after waiting over 20 minutes.

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Replies (2)
AJ
Ashraf J's update05 Oct 2022, 08:54
Reviewer Update
After writing this complaint about FNB, a lady by the name of Samantha called to enquire more about the query on 04/10/2022 around 8:15am. She said she will follow up on this and then get back to me. I am sitting in arrears on my accounts and cannot do credit card transactions as my account is over drawn due to this. This overdrawn account is since 23/09/2022, it is now the 5/10/2022 and the problem is not yet resolved and my money NOT refunded by FNB. FNB service is pathetic.
AJ
Ashraf J's update06 Oct 2022, 11:48
Reviewer Update
It seems FNB only responds to posts on HelloPeter. After logging a further query on HelloPeter yesterday, somone by the name of Kelvin called to get more info on the issue. He sent me a reference number (***NF) so I can follow up on the query. I have emailed them back to *** and to *** and still have got no reply back from them.

My money is taken from my account since 23/09/2022, it has caused me huge financial issues and losses and nobody can assist me with this. With the issue not being resolved due to their systems doubling a transaction that was made only once, for now I can say FNB has "******" my money until this is resolved.

I now also have to wait 20 days before the banking ombudsman can help me?
20 days to get MY MONEY BACK, this is also ridiculous, this problem should have been resolved as soon as they realised the problem occurred. I received an SMS from Standard bank informing me about the issue.

FNB service is USELESS.