1 reviews | Active since Jun 2014
Double billing of bank charges
FNB has billed me twice this month for bank charges, amounting to a total of over R1500. I then went to the branch to ask for a reversal of which was declined. None of their Consultants both at your branch and call center could give me clear answers as to why this was done. FNB is really disappointing and my patience with your unreasonable billing and response is making me consider moving to another bank. May someone call me and give me the answers as to why you are not reversing my money, I do not have another 2 hours to spent on the phone trying to resolve this.
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint has been logged to the branch as well as the Contact Centre :
Branch complaint reference number ***.
Contact Centre reference number : ***NF
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint has been logged to the branch as well as the Contact Centre :
Branch complaint reference number ***.
Contact Centre reference number : ***NF
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one