BK
Brende K.

1 reviews | Active since Aug 2011

09 Feb 2016, 12:16

Double billing deducted from account

I have a legal plan and they deducted 2 x R65 from my account. WHY????<br> Its still not put back.<br> <br> Also there is no email address for the legal department. You pay R65 every month and get nothing!! The only way to contact them is via telephone.<br> <br> I don't want to contact them via telephone. I want an email address. If you cannot give me one. Then cancel the plan! Its useless anyway!! And refund my money for all the months because I haven't used it at all. I want all my money back immediately! Useless legal stupid thing!

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply09 Feb 2016, 12:31
Official
Hello brende123,


Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 865324.

Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)