1 reviews | Active since May 2009
Double billed for my credit card
I recently upgraded to a premier credit account from my Gold cheque (due to the decreased ebucks benefits kicking in from the 1st July), only to find that I'm now owing double the amount I spent on my credit card this month. The upgrade was also supposed to include 50% off my account fees due to the fact that my spouse has a premier account - which didn't happen. After spending 1h40mins of having the call dropped on me, redailing, listening to the most confusing menu items (over and over), being given a list of numbers by call centre agents, being transferred to and from the premier, gold and spousal banking departments... I eventually realised that I wasn't getting anywhere. It seems FNB has completely changed their banking system and forgotten to notify their employees.
I have found in the past that the best department to handle these kinds of issues is Hello Peter.
Surely it shouldn't be this painful to open a new account?
I tried once again to reach a call center agent, after being ping ponged from one department to another I landed up with a gentleman who put me on hold for almost 30 mins. From there I decided to hang up and try here once more.
I'm really disappointed in the service I'm receiving from FNB, I can't remember it being this bad.
I tried once again to reach a call center agent, after being ping ponged from one department to another I landed up with a gentleman who put me on hold for almost 30 mins. From there I decided to hang up and try here once more.
I'm really disappointed in the service I'm receiving from FNB, I can't remember it being this bad.