DotFNB service

<p>Bought a LG G4 from FNB store in Cradlestone, phone has an issue (known issue with LG called boot loop), went to Hyde Park store to hand in for repairs (as Cradlestone store closed down), they don't take faulty phones in, I have to contact the smart device number, phoned them 4x since beginning of December and everytime they say somebody will contact me, took all my details and still waiting. no call logged as the department not available to check purchase date, surely if the phoine is bought on 'contract' from them they are liable for repairs if still in the contract period? in the mean time they bill me everymonth for the phone and I can't even use it.</p>