DOT FNB SMART DEVICE POOR SERVICE

Item: FNB (First National Bank)
Rating: 2
Author: zak D

Well, I used FNB to get a Nokia Lumia 930 This morning, after an update it won't boot up. So I call to take my phone in. Told I got to take to a nearest Nokia Care centre, or call some 3rd party call centre to book a courier to pick up. Not surprisingly, the call centre has about 1 agent per *** customers, so I got to hold for 1 day, which I'm not prepared to do. #FNBFail #PassingTheBuck!

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Replies (1)

FNB (First National Bank)'s replyOfficial

19 Oct 2015, 10:16

Hello zacdesai,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 789415.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)

FNB (First National Bank)'s reply19 Oct 2015, 10:16

Official