DOSW gone wrong

Good Day<br> <br> I opted to switch from STD Bank to FNB in October 2014.I was referred to the Premier Banking Manager -Sally Hollick who assisted me in opening the account.She was excellent and i only liaised with her for any problem.I signed all documents on the Saturday 11th October and my acount was offically opened on the 13th October.<br> While sitting at your Portswood offices in Cape Town,Sally pointed out to me a list of creditoryrs that they will be switching which i confirmed.I have to say ,when it comes to innovation ,FNB is probabaly the leading company in this country.<br> <br> The end of November i then got a call from STD Bank to advise my account is overdrawn.I then said it was impossible as i was assured the switching would take place as there was adequate time to do this.I have been fighting with FNB since then up until now.I have been handed over by STD Bank as my account is now overdrawn by R4k.Offcourse the DOSW dept will give a generic reply...switching can take up to 8 weeks and i had ot ensure there was funds in my account.<br> <br> I want someone senior to either call me or email and resolve this matter or i will take it higher up.<br> <br> Regards,<br> APPKAS001