Dormant activated **********ly

I've made a complaint regarding the money that was ****** from my account curretly im staying in UK hence I'm not in South Africa now they speaking In riddles that I need to verify my self cause someone is claiming the account to be his. I'm still waiting for ***** department to contact me not premier banking cause they don't know what they are doing. If this matter is not resolved. I'm going to ambudsment. I'm tired now . My money was ****** from my account by an FNB staff cause they activated my dormant account. I want to know why my account was activated without my knowledge.