1 reviews | Active since Jan 2018
Dormant Account
I havent been frequently using my fnb account, but attempted today and found out my account us dormant and on route closure.
I understand that i havnt been using it often enough, but why have i been charged service fees if it is dormant? I need it activated asap as i am on holiday overseas and have money coming in.
I called premium banking and they have passed on the request to the activation team and been advised they will get back to me. She wasnt able to give me a contact nr to follow up.. my SA nr is not working where i am...
I find it ridiculous to charge service fees on a dormant account.., even worse that i have not received any notification.
Hello Kylie09,
We truly regret taking note of your experience and the frustration this has caused.
Thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***NF
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
Hello Kylie09,
We truly regret taking note of your experience and the frustration this has caused.
Thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***NF
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender