Dormant account
<p>I have always banked with FNB in South Africa.</p> <p>I now live in the UK and need to use my FNB account for to recieve my fathers inheritance after his death and my account is dormant. I do not apreciate the absence of a warning that my account would become dormant as I would have corrected that. I can no longer access my account and I am not able to find any advice other than " please go to Claremont with your ID". Obviously I cannot fly to South Africa to show my ID. I have sent two emails to FNB with no response now. Ir emember FNB's customer service being much better.</p>
Good Day
Thank you for your posting and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
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Tel number: *** (option one)
Good Day
Thank you for your posting and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
***
Tel number: *** (option one)