DONT WANT TO HELP

I log various queries with FNB but no one is actually getting back to me: I want to apply for a retirement annuity policy, i try to apply on my app, but it throws out an error message and say a consultant will phone my with no Avery. send email to advisories: ref CAS-***3-Q7Y728 customer care: ref ***Q getbacktome: ref 33MSQ64F customer complaint: ref 310674

But no contact back