TB
Tanya B

1 reviews | Active since Sept 2013

09 Oct 2017, 15:30

DONT USE FNB!! They dont even have the decency to call you regarding payments you apparently owe them! YOU ARENT EVEN AWARE YOU OWE THEM!

FNB HAS NOW GIVEN ME A BAD CREDIT RATING FOR SOMETHING I WASNT EVEN MADE AWARE OF! I have been paying my phone account every month. I set up a debit order and they never did the debit, I had to go in every month and make the payment myself. I finally sorted out the debit order. I get a phone call today from and attorney saying I owe FNB money for my phone account, but if you log onto my online banking its says that there is no amount in arrears. The attorney told me that apparently I haven't been paying for the sim card(I dont even use the fnb sim card) I explained that I took the phone and sim card out together as a package and I wasn't even aware that I owed them money. NO ONE AT FNB EVEN BOTHERED TO CONTACT ME THEY JUST HANDED ME OVER SAYING I HAVEN'T PAID THEM.!! Could FNB not contact me and find out why they have not received any payments instead of handing me over! this is not the first time I have had a problem with FNB! Dont go to FNB go to another bank FNB is a *******!!!

0
Replies (3)
FNB (First National Bank)
FNB (First National Bank)'s reply09 Oct 2017, 15:48
Official

Good Day,

We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.

A complaint has been routed to the relevant department and I have requested that they provide feedback.

Ref Number: ***NF

I do apologise for any inconvenience caused.

Regards,

Hello Peter Complaints

Daffnie Govender

*** (option one)

TB
Tanya B's update10 Oct 2017, 14:26
Reviewer Update
I have still not heard from FNB! Does FNB not have the decency to contact me to sort out something that could of been avoided if they had just contacted me the first time!
FNB (First National Bank)
FNB (First National Bank)'s reply11 Oct 2017, 10:27
Official

Good Day

Apologies for the delay.

We believe you have been contacted as per below call reference.

Wed,11 Oct 2017 08:26 AM : 08-14-28.542 : Recording ***-***.87357

Kind regards,

Hello Peter Team