DON'T USE FNB, THERE ARE BETTER BANKS.

In June last I received my credit card statement that showed a transaction I did not recognise. I tried calling the cc division but after many unanswered calls and about R200 in cell phone charges I decided to call the ***** dept. as they almost always answer. I asked them who the debit was made to and they gave me the name which is the registered name of the company I had used but they trade under a different name. They said they would have to cancel my card and issue a new one despite the fact I told them I was not disputing the transaction. They issued a new card but I was unable to activate it. I called them again and was told to go to my branch. I went to Northcliffe branch on 15 Oct and they could not activate the card so they tried to call the card division. It took them 25 minutes to answer. After approx. 45 minutes the cc div. said they did not know the reason. Eventually another consultant took over and this time spoke to another person and was told the card was blocked for security reasons despite them having issued a new card. I spent 1h45 mins at Northcliff and was then told to go to Cresta as Northcliff have no tellers. Disgusting lack of service to a customer with accounts with FNB for over 18 years. In addition to not having had the use of the card they have still been billing me a service charge each month for 5 months.