Don't use FNB license renewal app!!

Item: FNB (First National Bank)
Rating: 1
Author: Debora H

Please do not use the FNB license renewal all. It is ****. App**** 22 July already and still nothing. Been trying to get answers and is being shoved between various people. Call center transfered me between 3 different people with the last person promising me that she will phone me back in a few hours for an update - it's been 3 weeks and and I'm still waiting for Dineo to phone me. Received email correspondence from a guy called Darren who said last week my license will be couriered this week - nothing. Two other persons, Michelle and Chante, claiming same response to say it will be ready soon.

They advertise 14 days - its going for almost 2 months now. This is ridiculous. What a joke to have a slogan that says "How can we help you?"

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Replies (1)

Debora H's updateReviewer Update

23 Sept 2020, 08:56

FNB (First National Bank)'s reply:

17 Sep 2020, 13:59

Good day Miss Henning.

Thank you for taking the time to bring this to our attention, and we apologize for the inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department will provide you with feedback.

The reference number is: ***NF

Regards,

FNB Customer Resolution Center

***

So this is the privately rep**** message they give you on Hello Peter....and still no one have phoned me

Debora H's update23 Sept 2020, 08:56

Reviewer Update