Don't use FNB

I contacted FNB via the internet in December 2017 and requested a call back to open an account. A lady contacted me and after I explained to her that I need her advise on what account to open as I want an account where I can save money, she opened a Premier account for me. On the 5th January 2018 another lady contacted me only to find out that the first lady opened the wrong account for me. Since then I am trying to downgrade my account to a Gold account. I have contacted them on 05/01/2018, 09/1/2018, 15/01/2018 and 17/01/2018. On 23/01/2018 James contacted me and said that the downgrade will be completed within 48 hours. To date this has not been done. Yesterday when I tried to use the card for the first time it was declined. This morning I went to the ATM only to find out that my account is frozen. After phoning Premier department again I was informed that they forgot to remove the hold on my account.

Is this really the service that you have to get from a supposedly top bank? I think not. FNB can go and learn from Capitec.