Don't Trust FNB , WORST BANK 😤

FNB , worst bank ever, after numerous phonecalls (which causes me money) sending emails, chatting secure online, my Reversal has nor been made, I have been struggling since 10th of December, my issue has been escalated twice already, every escalated email received an new reference number, and it is not been resolved after the 10days , since reported time, and the escalated time also, 24 to 48 hours, it has been transferred between ***** and care departments and still no feedback received, only reference numbers, I have canceled my policy, today, and will close my bank account, in the new year a will join another bank that will help me