Dont Trust FNB With Your FoREX Transaction OR Your Private Banker to Follow-Up On Queries

I transferred approximately 175,000 ZAR to my FNB Private Account from a foreign account, and a whole 3 weeks later, FNB claims the money was never received. This is despite providing the 'Swift Copy'.

What is most disappointing is how this has been handled by my Banker. I might as well not have a private banker. She has never once responded to my emails, or even followed up with a call. Instead, I have been forced to make incessant calls and send emails on the issue. And even when I sent her an email expressing my disappointment with her service, she never responded but left it to her 'analyst' to follow up with me.

This is extremely disappointing service to a loyal customer of almost 10 years. All is I want my money in my account, and I will seek any and every avenue to recover my money and thereafter close all my accounts with FNB.

If this is how FNB treats Private Client Account Holders, I would hate to have an Aspire Account.