Dont trust Ebucks when purchasing Electronics

I purchased a 2 phones from ebucks, the 2nd was purchased because the 1st started giving me endless problems. I contacted ebucks at the time and they told me that there was nothing they could do. The 2nd started giving me problems a while back so Ebucks made arrangements to have both the phones repaired. My phones were picked up last Tuesday and I was assured that they will not take more than 7 working days. Today is 8 working days. I emailed the lady that I was in contact with on Tues this week asking for some feedback, no response. I have been calling since Tues, I get the same answer, 'someone will get back to you'. No one has, since. I did inform Ebucks that I am leaving tomorrow on a short holiday and will need my phone back by Friday, 29 June. I was assured that it will be returned by then. Another issue that I have is that the only feedback I received was for the 1st phone that I purchased and the quote stated water damage, Ebucks does not cover water damage. This phone was not damaged in water, the screen and then the battery started acting up. Moral of this story is to not trust Ebucks when purchasing electronics as you dont what you may receive. Ebucks, you went from the best rewards programme to the worst especially now with your new rules from July 1st.