Don't take your business to FNB

Sent docs in for additional users the 24th Feb, I have emailed the docs and for feedback a few times with no response. On 3 march i called the call centre and the business banking gentleman gave me the email of the lady working with it. I forwarded my docs to her email. She then calls me up rudely asking me where i got her (personal FNB) email address and that the gentleman should never have given me her email address and I should send to permissions. I told her(not that she wanted to hear anything I was saying) that i have failed with *** and that no one responds. she said i must send to *** but the email keeps bouncing back.