Don't switch your home loan to FNB

I switched my home loan from SA Homeloans to FNB through the NAV app. After reviewing the requirements beforehand and confirming with the Home loans sales guide Mbali Mabaso I signed the documents and switched to FNB. Mbali did make it clear I would have to pay the initiation cost which I did but that I would receive 50% back in eBucks on their first successful home loan repayment. When I inquired to the Ebucks department when I will be receiving the Ebucks they stated I do not qualify. This is clearly false advertising on their website as well as from their home loan representative